FAQs
WELCOME TO YOUR ESS PRINTED MATERIALS PORTAL.
Placing an order is easy, but if you have any queries about products or orders placed, please email orders@inkboxprint.co.uk or call 01925 938099
Choose your items and quantities, then add these to your basket.
Move to the basket page to locate the total cost.
Raise a purchase order with your internal accounts team.
Return to your shopping basket and upload you Purchase Order pdf file where highlighted near the top left of the page.
FREQUENTLY ASKED QUESTIONS
How do I login?
Your branch manager will be supplied with your specific branch login details. These details will only gain you access to your ranches portal, where you will also be able to view previous orders.
Do I need a Purchase Order Number?
Yes, you will need to raise a purchase order with the internal accounts team for any orders that you wish to place. The purchase order pdf will need to be uploaded on the checkout page, highlighted at the top left of the page.
How long will my order take to arrive?
If the item that you have ordered is in stock and ordered before 12:00pm we will endeavour to despatch via the Runcorn night train within 24 hours.
For items that are not held in stock or currently out of stock, we will keep you informed of the expected delivery date on return of purchase order. We always email an estimated despatch date within 24 hours of place order (excluding weekends).
How much is delivery?
When possible your delivery will be sent out on the night train from the ESS Runcorn Depot. Should your depot not be accessible by the night train, or you need a specific courier delivery, please contact us prior to order completion and a courier service and cost can be organised in advance.
Do prices include VAT?
No, the prices shown for each product are exclusive of VAT. You can see a breakdown of the VAT once an item has been added to your basket.
How are payments made?
Once you have raised a purchase order we know that you have received approval to order, we then deal directly with Head Office on payments.
When will I receive an invoice?
All invoices will be issued on dispatch of the items and supplied direct to ESS Head Offices.
Am I able to add to my order once it has been placed?
Please contact your internal accounts team, as generally once a purchase order has been raised it cannot be altered. An additional purchase order may need to be raised, for any additional items.
For any other queries, please contact 01925 938099 for help and assistance.
